Hello, my name is

Robert LaCosse

I am an agile UX strategist.

I lecture, mentor, and lead.

I serve the user and answer to the business.

I live to design and love what I do.

My work
OMSI Ecommerce

OMSI Ecommerce

UX Strategy

The Ready Patient

The Ready Patient

UX Research + UI Design

Intel Warranty + Web Ticketing Portal

Intel Warranty + Web Ticketing Portal

UX Research + UI Design

Experience

Milwaukee Tool

Brookfield, WI (remote)
Nov 2021 – Present

N

Senior UX Researcher

Organizing and agily addressing research asks across 7 product teams and several senior stakeholders. Evangelizing best known methods and strategic approaches to rightsize and efficiently execute user research in service of digital product development. Proactively forging collaborative relationships across departments to raise awareness of shared visions and crosscheck intended system-level outcomes.

Brookfield, WI (remote)
May 2021 – Nov 2021

N

Senior UX Designer

Executed user research to deliver insights critical to new product and adaptive feature development in the One Key smart tools line of business. Organized and visually rendered testable concepts to drive design and development process forward. Collaborated with business partners including but not limited to product managers, project managers, product marketers, electrical engineers, industrial designers, brand marketers, and machine learning developers.

DesignLab

Remote
Feb 2021 – Present

N

UX Mentor

Cultivating junior design talent distributed throughout North America and Asia through personalized 1:1 mentoring and career coaching.

Clark College

Vancouver, WA
July 2020 – Present

N

Adjunct Professor

Teaching:
– UX Design (CTEC 117)
– Internet Research (CTEC 115)
– Web and Interface Design II (CTEC 271)
Elected by peers to a seat on the Adjunct Faculty Council
Product Owner of Adjunct Faculty Content Portal (coming soon)

Razorfish / Publicis

Miami, FL (remote)
April 2021 – May 2021

N

UX Strategist

Provided strategic insight and tactical advisory as part of a larger digital support effort for a client in the biomedical/pharmaceutical space.
Organized, implemented, and evangelized a project management environment in Confluence to enable antifragile operations and promote success through greater internal and external accounting transparency.

White Label Contract

Portland, OR
Nov 2019 – Jan 2021

N

UX Manager

Worked closely with business client to create project vision and experience goals, technical/functional outlines, and strategies for research, design, and continuous revision. Coordinated efforts across a multidisciplinary team of tradespeople, researchers, designers, and engineers to deliver customized smart home solutions including but not limited to lighting (natural and artificial), sound, HVAC, entertainment, culinary, and security control packages spanning a wide variety of individual components and technologies.

OMSI

Portland, OR
Aug 2019 – Dec 2019

N

UX Strategist + Engagement Manager

Conducted senior stakeholder interviews to define customer experience vision. Delivered essential UX training to team members and established documentation standards. Planned and executed research and analysis of all physical, digital, and procedural customer
experience elements. Presented findings and recommendations throughout organization to gain project vision consensus. Partnered
with OMSI stakeholders, internal assets, and contracted vendors to execute design phase activities while keeping senior stakeholders
acutely informed of key project details.

Connective DX

Portland, OR
Oct 2018 – June 2019

N

Experience Design Lead

Thereadypatient.com
Planned and executed discovery-phase design research. Presented findings to executive stakeholders. Used insights to define all architecture, pages and features across mobile and desktop for first 2 releases of net new digital asset, launched in August 2019.
Zimmer-Biomet.com
Owned discovery for competitive redesign of primary .com and surrounding digital ecosystem for $12B orthopedic device manufacturer.

The Art Institute of Portland

Portland, OR
July 2018 – Dec 2018

N

Adjunct Professor

Taught UX Design, Project Management, Fabrication Techniques II, and Market Research

Intel

Hillsboro, OR
June 2012 – April 2018

N

Lead UX Designer + SME: Games

Sought-after UX design resource for cross-organization geo-distributed projects for IT, HR, Sales and Marketing, Global Supply Management, Global Marketing and Communications, and Data Services Group. Projects included but were not limited to mobile, desktop, and web applications, data visualization products, standards and practices, executive presentations, workshops, training curriculum, leadership events, and employee programs. Contributions ranged across all levels and phases of design process including but not limited to activities such as high-level strategic planning, contextual inquiry research, wireframing, validation testing, and graphic design for print production. Colloquial names included “the 1-person agency,” “our games genius,” and “Q.”

Subject Matter Expert in Games for Enterprise, otherwise known as “Gamification.”

Nominated to become Co-chair for Innovative Programs for Women and only male member of Women at Intel Network global board.

Roboboogie

Portland, OR
Feb 2012 – June 2012

N

Information Architect

Rapidly produced ad collateral ideation, wireframes, personas, and information architecture diagrams for several projects.

Education Management Corporation

Portland, OR
Nov 2009 – April 2012

N

Database Admin, Tutor, Dept. Representative

Maintained and populated content for the Department of Industrial Design webpage.

Tutored students in language arts and narrative craft.

Represented the Industrial Design Department at new student orientations, open houses, and other events.

Testified before the Oregon House Subcommittee on Higher Education on behalf of the school and Northwest Career Colleges Federation.

Two Bird Enterprises

Iowa City, IA
April 2005 – June 2009

N

Partner + Creative Director

Service offerings included but were not limited to branding, graphic design, and print production for apparel, packaging, and marketing collateral.

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