Experience
Milwaukee Tool
Brookfield, WI (remote)
May 2021 – Present
Senior UX Researcher
Organizing and agily addressing research asks across 7 product teams and several senior stakeholders.
Senior UX Designer
Executed user research to deliver insights critical to new product and adaptive feature development in the One Key smart tools line of business. Organized and visually rendered testable concepts to drive design and development process forward. Collaborated with business partners including but not limited to product managers, project managers, product marketers, electrical engineers, industrial designers, brand marketers, and machine learning developers.
Portland Fashion Institute
Remote
Oct 2023 – Present
Professor
Teaching:
AE306: Fashion Analytics
DesignLab
Remote
Feb 2021 – Present
UX Mentor
Cultivating junior design talent distributed throughout North America and Asia through personalized 1:1 mentoring and career coaching.
Clark College
Vancouver, WA
July 2020 – Present
Adjunct Professor
Teaching:
– UX Design (CTEC 117)
– Web and Interface Design II (CTEC 271)
– Web Content and Social Media (CTEC 166)
– Internet Research (CTEC 115)
Elected by peers to co-chair the Adjunct Faculty Council
Product Owner of Adjunct Faculty Content Portal
Razorfish / Publicis
Miami, FL (remote)
April 2021 – May 2021
UX Strategist
Provided strategic insight and tactical advisory as part of a larger digital support effort for a client in the biomedical/pharmaceutical space.
Organized, implemented, and evangelized usage of Confluence project management environment to enable antifragile operations and promote success through greater internal and external accounting transparency.
White Label Contract
Portland, OR
Nov 2019 – Jan 2021
UX Manager
Worked closely with business client to create project vision and experience goals, technical/functional outlines, and strategies for research, design, and continuous revision. Coordinated efforts across a multidisciplinary team of tradespeople, researchers, designers, and engineers to deliver customized smart home solutions including but not limited to lighting (natural and artificial), sound, HVAC, entertainment, culinary, and security control packages spanning a wide variety of individual components and technologies.
OMSI
Portland, OR
Aug 2019 – Dec 2019
UX Strategist + Engagement Manager
Conducted senior stakeholder interviews to define customer experience vision. Delivered essential UX training to team members and established documentation standards. Planned and executed research and analysis of all physical, digital, and procedural customer
experience elements. Presented findings and recommendations throughout organization to gain project vision consensus. Partnered
with OMSI stakeholders, internal assets, and contracted vendors to execute design phase activities while keeping senior stakeholders
acutely informed of key project details.
Connective DX
Portland, OR
Oct 2018 – June 2019
Experience Design Lead
Thereadypatient.com
Planned and executed discovery-phase design research. Presented findings to executive stakeholders. Used insights to define all architecture, pages and features across mobile and desktop for first 2 releases of net new digital asset, launched in August 2019.
Zimmer-Biomet.com
Owned discovery for competitive redesign of primary .com and surrounding digital ecosystem for $12B orthopedic device manufacturer.
The Art Institute of Portland
Portland, OR
July 2018 – Dec 2018
Adjunct Professor
Intel
Hillsboro, OR
June 2012 – April 2018
Lead UX Designer + SME: Games
Sought-after UX design resource for cross-organization geo-distributed projects for IT, HR, Sales and Marketing, Global Supply Management, Global Marketing and Communications, and Data Services Group. Projects included but were not limited to mobile, desktop, and web applications, data visualization products, standards and practices, executive presentations, workshops, training curriculum, leadership events, and employee programs. Contributions ranged across all levels and phases of design process including but not limited to activities such as high-level strategic planning, contextual inquiry research, wireframing, validation testing, and graphic design for print production. Colloquial names included “the 1-person agency,” “our games genius,” and “Q.”
Subject Matter Expert in Games for Enterprise, otherwise known as “Gamification.”
Nominated to become Co-chair for Innovative Programs for Women and only male member of Women at Intel Network global board.
Roboboogie
Portland, OR
Feb 2012 – June 2012
Information Architect
Rapidly produced ad collateral ideation, web audits, wireframes, personas, and information architecture diagrams for several projects.
Education Management Corporation
Portland, OR
Nov 2009 – April 2012
Database Admin, Tutor, Dept. Representative
Updated and maintained Industrial Design Department webpage.
Tutored students in language arts and narrative craft.
Represented the Industrial Design Department at new student orientations, open houses, and other events.
Testified before the Oregon House Subcommittee on Higher Education on behalf of the school and Northwest Career Colleges Federation.
↓Prior to deciding West is best.↓
Two Bird Enterprises
Iowa City, IA
April 2005 – June 2009
Partner + Creative Director
Service offerings included but were not limited to branding, graphic design, and print production for apparel, packaging, and marketing collateral.
Fireside Restaurant + Bar
Coralville, IA
Jan 2009 – June 2009
Bartender
Serve libations and make small talk, take inventory and order supplies, keep the bar clean, stocked, and in good working order.
Iowa City Public Schools
Iowa City, IA
Jan 2005 – June 2009
Substitute Teacher
Executed lesson plans, maintained a safe and productive learning environment, improvised as needed.
Walt Whitman Archive Project
Iowa City, IA
Dec 2003 – June 2007
XML Coder
Visually enhanced and repaired high-res images of Walt Whitman’s handwritten documents, translated all words, editing marks, and revisions into XML code, and uploaded XML files to central repository.
Highland Park Public Library
Highland Park, IL
Nov 1996 – July 2001
Reference Page
Maintained organization of the reference and related collections. Assisted library patrons access resources.
↑UX skill building starts here.↑
Bath and a Biscuit
Highland Park, IL
Summer 2001
Dog Washer
You don’t want to be a dog washer.
Anton's Fruit Ranch
Highland Park, IL
Summer 2000
Greenhouse Supervisor + Florist
Maintained viability of greenhouse plants through careful monitoring and adjustment of temperature, soil chemistry, and luminosity. Worked with customers to create arrangements tailored to their preferences.
The Museum Company
Highland Park, IL
Summer 1996
Retail Salesperson
Worked customer service and register operation.
Northmoor Country Club
Highland Park, IL
Summers 1993 – 1996
Caddy
Estimated wind speed and distance to the pin, advised golfers on club selection and slope of greens, carried bags and drove carts.
SafeWay Foods
Highland Park, IL
1992-1993
Stocker + Bag Boy
Stocked shelves, bagged groceries, and cleaned floors. Built character.